Overview
Due to increased demand of IT services across various business sectors, there is an indispensible dependency on IT service management in order to deliver optimized business results.
The ITIL best practice service lifecycle approach is widely employed by many of the world’s private and public sector organisations and has been adapted and scaled to meet their individual needs.
 
Who should attend?
The ITIL training and certification course is for IT professionals and practitioners involved in the strategy, design, implementation and delivery of business IT services who require an insight into service management best practice.
 
Course Objectives
• Understand how to successfully introduce an integrated IT service management framework based on the ITIL best practice service lifecycle approach
 
• Describe how an integrated IT service management framework based on ITIL best practice can be adopted and adapted within their organization

• Register for and complete the ITIL foundation certificate in IT service management examination, fully accredited by EXIN and the Office of Government Commerce
 
Course Outline
The two day ITIL training and certification course provides a practical understanding of the key concepts, principles, processes and functions that form the basis of IT service management provision, based on ITIL best practice guidelines.

The IT Service Lifecycle
• service strategy
• service design
• service transition
• service operation
• continual service improvement.

Overview of all Service Management
• processes and functions
• concepts and definitions
• key principles and models
• roles and activities.

The class sizes are limited. The ITIL training and certification course includes work-based practical activities and discussions as well as sample questions.